Insurance Claims Process

1. A Representative of Threadgills Guaranteed Roofing will be willing to inspect your roof, interior and exterior to assist in identifying suspected storm damage.

2. A Representative will sit down with the homeowner to review the contingency agreement (no obligation if denied)

3. If you havent already, contact your Insurer to file the claim, get the claim #.

4. A representative from your Insurer will call to schedule the inspection, oftentimes it may be the Adjuster that calls to schedule.

5. If there is a mortgage on the Insured property make certain to contact the mortgagor. Ask for the Property Loss Department, advise them you are filing an Insurance claim due to a Hail storm and request they provide you with a list of their required documentation so as to not impede the process.

6. When the adjuster calls, write down their name and contact information. Usually you will receive a confirmation email confirming the individual assigned to your claim. If there is a change your Insurer will confirm it.

7. Generally you can expect the assigned adjuster to contact you and set up a time to inspect. Advise the adjuster you have selected a contractor. He will reach out to the contractor and set up a time. We try to be as accommodating to their schedule as possible. Our meeting with them saves time and builds rapport.

8. It is to your advantage to have your contractor present, the adjuster and Insurer more often than not prefer it as well. This will save time in the long run.

9. Contact Threadgills Guaranteed Roofing and provide the date, time and name of the Adjuster assigned to your claim, please make certain you have provided them our information as well.

10. If the roof is approved for replacement, the Homeowner will receive a check for an estimated fifty percent of the claim along with an Estimate Summary specific to the Insured Property which will identify items approved for replacement and the allowance to do so.

11. When a mortgage exists on a property, the first Insurance check will be made out to the Homeowner and the Mortgage Company. Follow the instructions provided by your mortgage company. Make certain any documentation required by the Mortgage Company of the Contractor is provided to us. Paperwork will delay payment if not filled out and filed properly (Not Good).
In todays world, thankfully, many Insurers and mortgage companies will direct deposit into their respective clients accounts. However, there are a handful of mortgage companies that will delay for weeks and even months the final payment for no apparent reason. We are familiar with them and pass on any work which includes a known mortgagor that practices these delays.

12. Once you have the Insurance payment in hand we will review the Agreement Confirmation. We will verify shingle type, color and any upgrades you may desire. Additionally, we will review any work you may want us to be responsible for other than the roof.

13. Once you receive payment back from the Mortgage Company go ahead and deposit it. Call your Threadgills project manager and he/she will meet with you to schedule the build (usually within 3 to 7 days of receipt of the 1st check as down payment).

14. Once the material arrives, the crew will begin removing the old roof and begin the installation of your new roof system. Usually it will take one to two days to complete the roof (35-40 sqs.). We schedule any ancillary work to coincide with the roof replacement. Depending on the trade the work may occur before, during or after the roof completion (Sometimes it may be all three). This will be determined prior to starting the job and you will be familiar with the anticipated schedule.

15. When we start the job, we will send documentation to the Insurer to facilitate the payment of the depreciated portion of the claim. Additionally, upon commencement, we will request that you notify the Mortgage Company so that they may schedule their inspection. We will have the roof completed prior to them arriving which is generally 3-5 days.

16. Upon completion, the crew will pick up all debris from the construction site and sweep your yard, flowerbeds, sidewalks and driveway with a magnet to remove any hidden nails.

17. A Threadgills representative will conduct a final inspection. At that time the outstanding balance is due, less the recoverable depreciation.

***This means at the time of completion of the roof, you will have paid the 1st check received from your insurance company plus your deductible, leaving only a balance of the recoverable depreciation. ***

Covering Deductibles

If anyone suggests that you "make money" on the roof installation, this is Insurance Fraud and you and the other participant could become involved in a lot of trouble. The Insurance Companies, due to the heavy losses sustained in the last two years, are constantly monitoring the claims to protect themselves and their policyholders. Waiving Deductibles Discounting Deductibles Sign Allowances Its all Against the Law! (Texas State Law Chapter 35 Insurance Fraud Section 35.02(7)(B). According to the TDI (Texas Department of Insurance), it is an illegal, for contractors to cover deductibles. This is considered Class A misdemeanor if the value of the claim is $500 or more but less than $1,500; and a state jail felony if the value of the claim is $1,500 or more but less than $20,000 for both the homeowner and contractor. A felony of the third degree if the value of the claim is $20,000.00 or more but less than $100,000.00.

18. Once you receive your final check the balance is due. Please call your Threadgills Guaranteed Roofing project manage to schedule a time to pick up the payment.

This is a general outline only of the usual process experienced when replacing a roof involving an Insurance claim. The only thing to be counted on is, there will be deviations. In all likelihood, we have experienced the deviation, it will be fine.
We look forward to working with you.

Butch Threadgill
Remodelers, home builders, and real estate developers rely on GuildQuality's customer satisfaction surveying to monitor and improve the quality of service they deliver.
DALLAS: (972) 943-4244
HOUSTON: (713) 344-0044
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